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Shipping and Returns
- Shipping Costs
- Method of Shipping
- Shipping Times
- Returns & Replacements
- What do I do if I need to return something?
- Shipping Costs
-
Shipping costs of goods to Mainland UK is FREE.
For express delivery please Contact Us. - Method of Shipping
- We use ParcelForce for all deliveries unless we advise otherwise. All items are insured and the courier will require a signature upon delivery. If there is no one present, an attempted delivery card will be left and you can arrange a redelivery at your convenience. When your item is dispatched, you will be notified by email which will contain a tracking number allowing you to track status of your shipment on the ParcelForce tracking website. .
- Where you have ordered more then one brand, you may receive these at different times through different couriers as they may be dispatched from distribution centres located in different geographical areas .
- For any questions please Contact Us.
- Shipping Times
- After receiving cleared funds :
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Standard Delivery - 1 to 2 working days*
*Deliveries are not made on the weekend
*These are times to Mainland UK
*Subject to availability - For any questions please Contact Us.
- Returns & Replacements
- Returns
If you are not completely satisfied with your purchase you may return it WITHIN 7 days from receipt of shipment for a prompt refund. Please note, we can not refund the P&P costs and you will be required to bear the costs of sending the goods back to us. Please follow the returns procedure set out below and in our Terms and Conditions. - Exchanges
If you are not completely satisfied with your purchase you may exchange any unused merchandise WITHIN 14 days from receipt of shipment for an exchange. Please note, you will be required to bear the costs of sending the goods back to us and for us sending the substitute goods to you. Please follow the returns procedure set out below and in our Terms and Conditions. - Damaged items and defects
If you find your item is damaged, you must report this to us within 5 days of receipt of your purchase. We will arrange for a replacement or a complete refund. Please follow the returns procedure set out below. - For any questions please Contact Us.
- What do I do if I need to return something?
- i. You must contact us before returning any goods and obtain a Return Merchandise Number (RMA) which must accompany the returned item. Please Contact Us to obtain a returns number.
- ii. All items must be in the condition you received them with all labels attached and in the original box. All returned items will be checked thoroughly.
- iii. Your form of payment will be credited for the price of the item paid. Your credit will appear after we have received and processed your returned item through our return procedure. Please note that we will only refund to the original credit card or bank account used when purchase was made.
- iv. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
- v. When returning the item to us, please ensure you insure the package and obtain Proof of Postage from the carrier, as we cannot be held responsible for returned goods lost in transit.
- For any questions please Contact Us.
